All appointments are carefully timed, and all clients must provide a 24-hour advance cancellation notice to avoid paying for a missed appointment. Exceptions may be made for emergencies. In this instance, please speak with our Office Manager to discuss your situation. Of note, work conflicts are not considered emergencies.
Clients will receive the time remaining on their scheduled service and will be charged for 100% of their scheduled appointment, regardless of the actual length of service received. Clients that opt to reschedule instead of receiving a shortened service will be charged 50% of their scheduled appointment fee.
Missed Appointment Fee
Clients will be charged 100% of their scheduled appointment fee if they are no-call or no-show.
Late Cancellation Fee
Clients will be charged 50% of their scheduled appointment fee if they cancel or reschedule with less than 24 hours’ notice.
No refunds will be issued once a service has been provided.
Refunds of a series (or membership, if terminated early) will be pro-rated to the regular rate before a refund is issued for remaining balance.
Retail items may be returned unused within 30 days for a full refund. A receipt is required.
To reverse a charge to a credit card, we must refund the entire transaction. All refunds for partial transactions will be issued by check.
Refunds of cancellation fees or missed appointment fees require manager approval.
Outstanding Balance Policy:
All fees and/or unpaid services must be paid in full prior to scheduling future services.